Claims management is at the heart of insurance. It's what customers pay premiums for. Multiple contacts, loss of information, complex user journey... there are many frustrations that technology can help solve. Beyond the buzzword, Spotlight went to see how to concretely leverage Artificial Intelligence (AI) to improve your customer experience.
As leading insurance companies begin to enter the metaverse, we are beginning to see the practical examples for future meta insurance.
How to choose the right SaaS solutions for your brokerage business to improve customer acquisition? Firstly, by being able to navigate between the different categories of tools. Seyna draws for you the map of SaaS solutions to explore and test.
How is BlaBlaCar thinking about insurance? What will they expect from their partners? Eve Moutard, Insurance Manager at BlaBlaCar relates the vision for France's mobility champion.
What are the six concrete measures to be deployed now in order to strengthen your employer brand and avoid the sudden accusation of greenwashing? A review of the new digital reflexes to have in order to preserve your data and the planet with it.
Digital Responsibility. What does it involve? What are the main issues? How can this be turned into a competitive advantage?
With fierce competition between insurers, insurance comparison sites offer brokers a powerful acquisition tool.
Can insurance "customer journeys" be revolutionized? Imagine, personalised customer advice, at scale. Some players have already started...
Insurance – a product like no other. Numerous behavioural biases influence purchasing decisions. What factors influence the sales process?